Goes everywhere I won't take my good gear. Down a mine, through industrial plants, into slums, even down a volcano once... and it still works after 12 years.

What was Canon thinking when they designed that manual focus ring? Terrible. Everything else can be explained by the fact it is built to a price.

This lens came free with an EOS 1000FN 12 years ago. I didn't like it then because it was so plastic and light compared to the camera lens I learned on. It has stood the test of time however, and gets used when I don't want to risk my better gear. Mine gives reasonable colour rendition and the sharpness is fine for street photography, but I ALWAYS use it stopped down. It isn't too flash at f4, try f11. I have had better results with Agfa film, Kodak just never produced much colour from this lens. I use prime lenses for good photos, it doesn't get near them, of course.

Customer Service

Haven't needed them yet.

Similar Products Used:

Canon 50mm F1.8 Sigma 24mm F2.8

None

I would not use this lens at all. it is unsharp and a pathetic lens all around

dont bother with this lens even if you get it for FREE.

Similar Products Used:

None

Can't think of any

This is a total disappointment of a lens. My $99 point and shoot camera renders sharper images and better color than this lens does!

I was looking for a backup SLR that was inexpensive with easy to use manual override. I settled on the Rebel X and this is the lens that came with the camera. What a disaster of a lens! It feels like a toy and has very poor resolution and is extremely prone to flare. Color rendition is not at all impressive.
This lens should not even be in production! If I could, I would give it a rating of zero.

Customer Service

Haven't had to use it.

Similar Products Used:

Nikon 50mm f1.4, 28-105mm f3.5-4.0, 28-85mm f3.5-4.0, 70-210mm f3.5. Minolta 45mm f2, 50mm f2

Heavy enough to use as a paperweight.

Everything else. Despite being a USM, it's not THAT fast, nor is it THAT quiet. Manual focusing is a joke and the images are terrible.

How do you spell CRAP? "EF 35-80 USM" is how. This is all-around bad lens. It's cheap, and the images it takes reflect that. I've never taken a SHARP photo with this lens. The ultimate consumer hunk of junk. Do yourself a favor and get a 28-105 or 50mm prime lens instead. You'll thank yourself. They shouldn't be selling these lenses in their kits... they bring shame to the Canon line. Blech.

Customer Service

Adequate

Similar Products Used:

EF 35-70 II

You can get about $60 CND for trade in value.

Everything

The lense came as part of a kit with a Rebel G. I gave up on photography for 2-3 years because none of my pictures were in focus; I assumed it was something I was doing wrong.

I bought an Olympus C2020 digital camera and the pictures came out sharper with more detail...this is when I started to wonder about the lense.

The lense is capable of taking some reasonable pictures, but only if stopped down past f11.

If you end up with one of these lenses try and get rid of it quickly. I purchased the 28-105mm f/3.5-4.5 and it has made an incredible difference.

Customer Service

None yet

Similar Products Used:

Canon EF 28-105 f/3.5-4.5

Cheap

Focus sharpness is erratic, and poor more often then not.

The lens came with my camera and I didn't realize how poor it performed until I got my second lens. OK for snapshots of the kids, but I've rarely been able to enlarge more "serious" pictures taken with it because they all lack crispness.

Customer Service

In the midst of getting a repair quote now (but I'm not sure why I'm bothering).

Similar Products Used:

Canon 70-300mm f4-5.6 IS
Canon 50mm f1.8 II

Certainly not the construction, optics, price or zoom range. Maybe the USM?.....

Construction, optics, price and range. Do yourself a favour and avoid this lens.

Do your photo's a favour and avoid this lens. Some Canon consumer lenses are just terrible while others are great. I saved money and got the 28-135 IS and it is awesome!!

Customer Service

Not needed after returning it within two weeks.

Similar Products Used:

28-80, 28-135 IS

Light weight, fast silent AF, compact size

Optics, lens design (no focus ring!)

This lens came in the kit with my first camera (an EOS 1000 FN (Rebel SII). A good match to that camera, in terms of it weight. The usm made it nice to use focus wise, although there is no focus ring as such. I had a rare accessory, in the hood for this lens.

To the bad side. I noticed it first in some pictures with a lot of sky, it was vignetting (at the time I was a REAL newbie). Then I was taking a picture of a brick building with a railing in front of it, on some pavement. This picture had horizontal lines across it at all heights through the picture. I realised then that the lines at the top were curving in, the line in the middle was straight, and the line at the bottom was curving up. Distortion city.

Whilst I don't believe this lens is any better/worse than those supplied by nikon, minolta, pentax et al at a similar price point, it's not good for anything more than very casual or beginner users. As soon as money permitted, I changed the lens for a Canon 24-85 USM.

Customer Service

N/A

Similar Products Used:

Canon 24-85 f3.5-4.5 USM
Canon 28-105 f3.5-4.5 USM
Canon 28-80 MkIV USM

quick and quiet

seems like an unusual place to cut off the length plus its not the one of the best made lenses I've used.

Cost vs. performance, its well worth it

Customer Service

never used

Similar Products Used:

minolta and other canon