Review Options:
Sorted by Latest Review | Sort by Best Rating |
|
Reviews 1 - 5 (22 Reviews Total)
|
| Next 15 |
User Reviews
Overall Rating:
Value Rating:
Submitted by
Jean DeCastro
a IntermediateDate Reviewed: March 16, 2013
Strengths: NONEWeaknesses: all my text work became picture files. OCR feature being quite a joke.Bottom Line: I have a new computer running win 7. My old but wonderful scanner( Epson 2480), doesn't work anymore and no drivers are available from Epson for 7.. I the scanner to edit text pages to create word documents. The limited OCR is nothing but a hassle and a joke. I foolishly believed that Vue Scan driver updates would bring the scanner back to life.
Today I ordered a new scanner and have chalked this costly mistake up to bad experience.
Price Paid:
$40.00
Purchased At: Online website
Overall Rating: Value Rating:
Submitted by
Gene Martin
a BeginnerDate Reviewed: September 21, 2012
Strengths: Do know. It would not work for me.Weaknesses: Didn't work at all.Bottom Line: I purchased Vuescan to get a scanner working that was supposed to be supported. It didn't work no matter what I tried. So I went with something else... A few days later I needed the receipt from this purchase and went on to the Hamrick.com web site looking for an Email address or phone number so that I could ask them how I would go about getting a receipt. I spent ten minutes looking for an Email address. It is buried pretty good, and I think on purpose. I looked under their "Support" link and found nothing. After looking for about ten minutes I finally found it buried under a couple other levels and Emailed them asking for a reciept and also made the suggestion that he should have a "Contact Us" link on his page to make it easier to send an Email message. I got a reply from the the owner of this company, and his reply was as follows...
"The reason I don't make my e-mail address super easy to find is illustrated clearly by your e-mail to me. If you spent 30 seconds looking at my web site, you'd see how to get a receipt."
This was not the response I was expecting, and notice, no helpful hint as to where I could go to get a receipt. Nice...
So my reply to him was, "I spent 10 minutes and still missed it. Sorry to have bothered you...
I'll looked again and found the link. It's a shame your not more helpful though. I little direction as to what page and link to look for would have been helpful. After seeing your response, customer service is not one of your things. Glad I got to know that now before I bought more software from you. UMASS is a big place and I have several scanners here that we were considering buying your software for, but now I think not. You apparently don't care about getting more business. Thanks for nothing."
Then he replied, "I actually prefer not to do business with people like you. You're rude and abusive."
Now, I do not think that my suggestion of having a "contact us" link was too much to ask, certainly not rude & abusive. I find this person to be too sensitive to a little constructive criticism. He clearly has a bad attitude towards his customers and his desk side manner, shall we call it, leaves quite a lot to be desired. I find this to be very troublesome from a customer server company. This person actually is rude and abusive. He must have been the kid that lived down the street from me who, when he wasn't winning, would take his ball and go home. Poor guy. Mommy and Daddy clearly spoiled him and he still can't handle things not going his way. I think he needs to find a job where he doesn't have to deal with people, with no phone and no Email until he grows up.
Price Paid:
$80.00
Purchased At: hamrick.com
Similar Products Used: Image capture on the Macintosh just simply worked great.
Type of photography: Outdoor
Overall Rating: Value Rating:
Submitted by
Donn
a ExpertDate Reviewed: February 21, 2012
Bottom Line: I purchased the Professional version of Vuescan because Mac OSX no longer supported my Microtek software or Silverfast version. There is a problem with Vuescan and my Microtek i900; the software produces jagged edges that produce very soft prints. I contacted Ed about this and he sent me numerous corrections, none of which worked. When I told him (after about 5 or 6 trys) that I couldn't spend any more time on it and would like a refund he didn't respond. I emailed him again and 5 days later he finally responds by telling me he's irritated I wasted his time, deleted my last email, and won't give me a refund! I could not believe how childish and unprofessional that is. He wasted his time trying to fix HIS software. If you buy this, document your interactions with him if you have a problem. I took it up with my credit card company and am getting a refund but his attitude stinks and is the reason I am writing this review.
Duration Product Used: 21+ years
Price Paid:
$80.00
Purchased At: online
Type of photography: Fine Art
Overall Rating: Value Rating:
Submitted by
lindseyd
a IntermediateDate Reviewed: March 29, 2011
Strengths: Starts out fine for the first few daysWeaknesses: Software gets confused when scanning text. It won't scan an entire document without saving it in little pieces. My goal was to scan postcards my mom sent to her family when she was a girl to preserve them.
Ed Hamrick is a jerk with his ego too far up his butt.Bottom Line: I have nothing good to say about this man. He is a complete jerk and I'm sorry I ever encountered him. The software worked for a few days and then the selection box started not scanning the text I would outline. It would save the text in bits and pieces, never getting the entire box. When I emailed Ed Hamrick of my issue requesting assistance, this is the email exchange that resulted (starts at the bottom):
I've refunded $79.95 to your card. This should appear on
your statement in the next few days.
Please don't waste any more of my time.
Regards,
Ed Hamrick
----- Original Message ----- From: "Lindsey
To: "Ed Hamrick"
Sent: Tuesday, March 29, 2011 5:19 AM
Subject: Re: VueScan Problem Report
Thank you for your stellar customer service. Send me a full refund. This is the email address I used.
Lindsey
On Mar 29, 2011, at 12:54 AM, Ed Hamrick wrote:
I suggest we just stop this - you're not going to send me a
problem report, there was nothing attached to your e-mail
(including a vuescan.log file) and I'm not going to read any
more of your e-mails.
Regards,
Ed Hamrick
----- Original Message ----- From: "Lindsey
To: "Ed Hamrick"
Sent: Monday, March 28, 2011 7:44 AM
Subject: Re: VueScan Problem Report
I'm not sure where the communication went awry but I did a detailed description of the problem and attached the vuescan.log
Look to the bottom of this chain and you'll see it. I sent it yesterday.
Lindsey
On Mar 28, 2011, at 9:28 AM, Ed Hamrick wrote:
I've probably read 100 to 200 e-mails since you sent your
previous e-mail. There's more info about what's needed in
a Problem Report at:
http://www.hamrick.com/sup.html
I never, ever rummage through old e-mails.
Regards,
Ed Hamrick
----- Original Message ----- From: "Lindsey Drake"
To: "Ed Hamrick"
Sent: Monday, March 28, 2011 7:02 AM
Subject: Re: VueScan Problem Report
Yes I would like help. I bought the professional version and would like the software to work. If you didn't get the attachment, that is one thing and I'm glad to send it again. However, I sent it once and if you didn't get it, say so rather than send a form response.
Lindsey
On Mar 28, 2011, at 8:13 AM, Ed Hamrick wrote:
If you don't want me to help, just say so.
----- Original Message ----- From: "Lindsey
To: "Ed Hamrick"
Sent: Monday, March 28, 2011 4:34 AM
Subject: Re: VueScan Problem Report
I did send it vuescan.log and a detailed problem report, according to the directions in my original email.
Lindsey
On Mar 27, 2011, at 11:05 PM, Ed Hamrick wrote:
Hi Lindsey,
Could you send me a complete Problem Report, including
a procedure for duplicating the problem and a vuescan.log
file generated by this procedure? This is described in more
detail at:
http://www.hamrick.com/sup.html
Thanks,
Ed Hamrick
----- Original Message ----- From: "Lindsey
To:
Sent: Sunday, March 27, 2011 7:07 PM
Subject: VueScan Problem Report
I am trying to use vuescan to scan from my document feeder on my HP 6110. It feeds the document through but the scan quality is poor and it freezes when processing the image.
Also, when I'm scanning text from the flatbed, postcards in this case, it won't select the entire area even if I adjust the dancing ants border manually, instead scanning portions of the document in multiple files. I had this same problem when I put the letter I was scanning using the document feeder on the flatbed.
Lindsey
Duration Product Used: 6-10 years
Price Paid:
$80.00
Purchased At: online through his s
Type of photography: People
Overall Rating:
Value Rating:
Submitted by
gpalmer
a IntermediateDate Reviewed: February 1, 2011
Strengths: Ease of use, ease of installWeaknesses: None known yetBottom Line: Epson 1240u would no longer work with new Windows 64-bit computer. While looking for driver I found the Vuescan softwqare. After a trial run that looked good I purchased and now have my scanner back. I plan to also order at my office to get my scanner back in service.
Duration Product Used: 2-5 years
Price Paid:
$40.00
Purchased At: on-line
Type of photography: Outdoor
|
Reviews 1 - 5 (22 Reviews Total)
|
| Next 15 |
Review Options:
Sorted by Latest Review | Sort by Best Rating |
