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Product DescriptionVueScan is an inexpensive program that works with most scanners to produce high-quality scans that have excellent color fidelity. It takes advantage of the advanced hardware capabilities of most scanners on the market today, and helps you do batch scanning while at the same time producing color-balanced and cropped images. Available for Windows, Linux, and Mac OS 8/9/X
Submitted by Irma Prunesquallor a Expert
Date Reviewed: December 6, 2013
Strengths: Very good results and performance, when it works
Weaknesses: So-so Interface
Severely unpleasant "support"
I used this software happily for about 10 years, putting up with its idiosyncratic user interface because of the superb job that it did, and was very pleased with the way it developed and improved over its very many and frequent updates. It has been a constant daily workhorse in my office, bettering by far the software that HP provided for my all-in-one scanner/printer. (HP software could not even manage to produce valid PDF files!)
Then, a new version of VueScan caused a couple of problems, and I had the miserable experience of contacting the developer (who also does his own customer support). What an objectionable experience that was! I even made a point of saying to him that I had been delighted with his software for almost a decade, but he was rude, objectionable and unhelpful from the outset. He seems to think that any communication with him that does not fit with a formula of his own is a waste of his time. He repeatedly gives a link to his website that supposedly tells you how to communicate with him - but it does not; it is just a FAQ page.
A bit of Internet research suggests to me that I am not at all alone in this opinion!
Having got nowhere in dealing with him, I just rolled back all my software to the last working version, and I will certainly not have anything further to do with Hamrick Software again. So nasty was he, I actually feel rather queasy now every time I use the software, because it reminds me of my dealings with him.
So, if you download the trial, and it works perfectly, then use it and you may well be happy with it, as I was for almost ten years of constant, heavy use. If you have the slightest hint of difficulty with it, then please make sure you get it sorted before you part with any money.
Type of photography: Fine Art
Submitted by RJ mancini a Intermediate
Date Reviewed: June 28, 2013
Strengths: Upgraded to the Pro Version from a much older version. Recogonized all the scanners curently attached (Brother MFC and Cannon Lid600F ) OCR and scanning ability so far has met my expectations.
Weaknesses: Haven't found any.
Not a heavy user but this software meets and exceeds my expectations. For a test I slapped an old printed instruction page into my flatbed scanner and selected the OCR option. (BTW to the other doofuss who kept getting photos of the text... de-select the jpeg output option next time) I expected a minor error or so but the scan was perfect, it read every character correctly in upper and lower case.
Using and iMac with latest version of Mac OS X 10.8 Mountain Lion
Price Paid: $40.00
Purchased At: Hamrick Software
Type of photography: Other
Submitted by Jean DeCastro a Intermediate
Date Reviewed: March 16, 2013
Weaknesses: all my text work became picture files. OCR feature being quite a joke.
I have a new computer running win 7. My old but wonderful scanner( Epson 2480), doesn't work anymore and no drivers are available from Epson for 7.. I the scanner to edit text pages to create word documents. The limited OCR is nothing but a hassle and a joke. I foolishly believed that Vue Scan driver updates would bring the scanner back to life.
Today I ordered a new scanner and have chalked this costly mistake up to bad experience.
Price Paid: $40.00
Purchased At: Online website
Submitted by Gene Martin a Beginner
Date Reviewed: September 21, 2012
Strengths: Do know. It would not work for me.
Weaknesses: Didn't work at all.
I purchased Vuescan to get a scanner working that was supposed to be supported. It didn't work no matter what I tried. So I went with something else... A few days later I needed the receipt from this purchase and went on to the Hamrick.com web site looking for an Email address or phone number so that I could ask them how I would go about getting a receipt. I spent ten minutes looking for an Email address. It is buried pretty good, and I think on purpose. I looked under their "Support" link and found nothing. After looking for about ten minutes I finally found it buried under a couple other levels and Emailed them asking for a reciept and also made the suggestion that he should have a "Contact Us" link on his page to make it easier to send an Email message. I got a reply from the the owner of this company, and his reply was as follows...
"The reason I don't make my e-mail address super easy to find is illustrated clearly by your e-mail to me. If you spent 30 seconds looking at my web site, you'd see how to get a receipt."
This was not the response I was expecting, and notice, no helpful hint as to where I could go to get a receipt. Nice...
So my reply to him was, "I spent 10 minutes and still missed it. Sorry to have bothered you...
I'll looked again and found the link. It's a shame your not more helpful though. I little direction as to what page and link to look for would have been helpful. After seeing your response, customer service is not one of your things. Glad I got to know that now before I bought more software from you. UMASS is a big place and I have several scanners here that we were considering buying your software for, but now I think not. You apparently don't care about getting more business. Thanks for nothing."
Then he replied, "I actually prefer not to do business with people like you. You're rude and abusive."
Now, I do not think that my suggestion of having a "contact us" link was too much to ask, certainly not rude & abusive. I find this person to be too sensitive to a little constructive criticism. He clearly has a bad attitude towards his customers and his desk side manner, shall we call it, leaves quite a lot to be desired. I find this to be very troublesome from a customer server company. This person actually is rude and abusive. He must have been the kid that lived down the street from me who, when he wasn't winning, would take his ball and go home. Poor guy. Mommy and Daddy clearly spoiled him and he still can't handle things not going his way. I think he needs to find a job where he doesn't have to deal with people, with no phone and no Email until he grows up.
Price Paid: $80.00
Purchased At: hamrick.com
Similar Products Used: Image capture on the Macintosh just simply worked great.
Type of photography: Outdoor
Submitted by Donn a Expert
Date Reviewed: February 21, 2012
I purchased the Professional version of Vuescan because Mac OSX no longer supported my Microtek software or Silverfast version. There is a problem with Vuescan and my Microtek i900; the software produces jagged edges that produce very soft prints. I contacted Ed about this and he sent me numerous corrections, none of which worked. When I told him (after about 5 or 6 trys) that I couldn't spend any more time on it and would like a refund he didn't respond. I emailed him again and 5 days later he finally responds by telling me he's irritated I wasted his time, deleted my last email, and won't give me a refund! I could not believe how childish and unprofessional that is. He wasted his time trying to fix HIS software. If you buy this, document your interactions with him if you have a problem. I took it up with my credit card company and am getting a refund but his attitude stinks and is the reason I am writing this review.
Duration Product Used: 21+ years
Price Paid: $80.00
Purchased At: online
Type of photography: Fine Art
Related VueScan Forum Posts
Hi, I am embarking on digitizing vast amounts of slides and 35mm negatives. I have a Canoscan fs2720u scanner with Vuescan pro as my software. My quandry is to go this route(not concerned about time investment) or get a Epson V700. Many of the negatives have scratches and or dust. I also use Apertu ... Read More »
I finally bit the bullet and bought the Optix/MonacoEZ bundle yesterday. However, I am getting odd results when scanning out of Vuescan. Before using EZ Color, the scans out of Vuescan were very nice. Beautiful colors. However, now they are sometimes washed out or the contrast is all wonky. I figure ... Read More »
DETAILS - More scanners supported - New auto photo-cropping feature - More RAW files supported - Improved performance Phoenix, AZ July 14, 2004 -- Hamrick Software, a leading developer of scanning software for consumers and professionals, has released VueScan 8.0.9, of its award-winning pro ... Read More »
[CENTER][B]Hamrick Software ships VueScan 8.0 for Mac OS X and Windows[/B][/CENTER] Major revision of award-winning application adds improved user interface and support for raw files for 109 digital cameras [B]Phoenix, AZ--- May 12, 2004[/B]--- Hamrick Software, a leading developer of scanning ... Read More »
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