Review 3 of 4
Price Paid:
$1200.00
from Best Buy Summary: This lens and D-80 camera were purchased from Best Buy on December 6, 2006. I noticed that the lens would intermittently not lock in on focus and I could not trip the shutter. I ascribed this to low light challenges. However, in March , 2007 I was preparing to photograph my grand daughter's baptism and the lens would not auto focus properly. The auto focus would not lock onto the subject and it would trombone to near and far points of focus. A grinding sound began and got worse until the auto focus completely failed.
This lens failed within 3 months of purchase.
Nikon USA has had the lens on a "Parts Hold" for 15 days and as of today there is no part in sight. I am amazed that Nikon cannot have a part delivered in 2-3 days as the rest of the world can do.
Nikon of course refuses to replace a new lens and says that I must patiently wait until they eventually repair it. Best Buy, will not replace any lens beyond 30 days of purchase.
Having been a Nikon film camera user for 40 years, and having many film camera bodies and non-auto focus lenses, I debated getting into digital photography and had to decide between Canon and Nikon.
With Nikon digital, I made the wrong choice.
What is most disturbing is that the Nikon repair phone staff refuse to give me the name and phone number of either a Nikon regional sales rep, a Nikon corporate official or even of their repair center supervisor. The “customer service” person says that I must write a letter to the Manager of Digital Tech Support at 1300 Walt Whitman Road, Melville, NY and wait to hear back from that person if they want to talk with me.
Well, I’ll give that a try next. Since they took 7 days to accept my insured, USPS lens shipment sent on March 28, 2007, I am sure that they will take as much time in receiving a letter and responding to it. So it should be about April 28 before I hear from someone... with a reiteration of the corporate repair policy.
In the mean time, I have a new $1200 Nikon D-80 body to use as a paper weight.
Be very cautious about buying Nikon products. The quality is not what it used to be and Nikon USA has extremely poor customer service. And the Nikon corporate administration is afraid to post their names and contact information.
Strengths: The lens looks pretty and has a comfortable feel and good balance. Weaknesses: The lens failed totally with in 3 months.
Nikon Service is unbelievably slow and the Nikon coporation produced a poor quality lens product.
Be sure to carry a back up lens if you use this 18-135 DX. Customer Service: Nikon customer service narrowly defined process. They will not connect you with a more responsible human being. Nikon hides their corporate contact information so that you cannot carry your product or service issues to a higher level.
Having sold Nikon film cameras and lenses, I know that Nikon used to stand behind their products. And that their film products were what we called "Bullet proof." Todays Nikon digital products and in particular this 18-135 DX lens and indeed the Nikon service system seems to be "bullet riddled."
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