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Submitted by eddy a Professional
Date Reviewed: October 9, 2012
Strengths: NEW ORFFERS STILL BEST PRICES FAST SERVICES THEY HAVE LISTED BEFORE THE CHANGES ON THERE WEB SITE THE CHANGES AND WHAT WAS TAKEN OUT AND THE LOW COST OFFERS TO HELP-
IV BEEN USEING CLARK COLOR MAIL IN SERVICES FOR MANY MANY YEARS AND THERE FINE IN FIXING ANY PROBLEMS PLUS$$ AS THEY SAID ITS BEEN BUSNESS OVER 50 YEARS STILL DOES 3MM WORK. PLUS OTHER MAIL IN SERVICES AND PHOTOS PUT ON DISK NEW OFFERS AND NOW MAILES ITEMS BACK THREW STANDRED MAIL-- CLARK PHOTO GAVE ALL NOTICES OUT FROM OLD SITE AND WILL AJUST ANY PHOTO OR OTHER OFFERS IM A PHOTO G. WORKS FINE FOR ME. THERE ALSO THE FIRST MAIL IN SERVICES/
Weaknesses: LARGE AMOUNTS OF PHOTOS DEVELOPED AT ONCE PRINTING MAY LOOSE THE FULL COLOR OR GLOSS AND NEEDED BE CROPED. AND A REFUND IS IN ORDER--FOR MORE MONEY OR BETTER ERSULTS AT TIMES?? BUT COSTLY$$ VERY TRY SHUREFLY BUT THERE NO MAIL IN SERVICES OR MAIL IN A DIGITAL MEMORY STICK AND DOESNT DO 35MM DEVELOPEING BUT VERY VERY SLOW AND COSTLY $ STAY WITH CLARCK FULL SERVICE PHOTO COMPANY
CLARK GAVE PLENTY OF NOTICES ON THERE CHANGES REPRINTS OFFERS TO KEEP YOUR PHOTOS ONLINE AFTER THE CHANGES. AND PAST PRODUCTS SAVED WITH THEM.
Purchased At: ONLINE AND35MM FILM
Similar Products Used: VERY GOOD VERY--
Type of photography: People
Submitted by Sandi Pearce a Intermediate
Date Reviewed: July 22, 2012
Strengths: At first they were wonderful - created a calendar and my wedding "Save the Date" cards with them. They were created and sent so quickly! And were beautifully done! however, when they revamped their website it all went to crap.
Weaknesses: They revamped their website, and did not notify me that my projects would no longer be available for re-order.
I created "Save The Date" cards for MY WEDDING - and they have the GALL to tell me I can no longer order them?!?!? What the HECK?!?! I have emailed - NEVER received a response. I called and was told by a VERY RUDE employee "Too Bad - that is your problem"!?!?! WHAT THE HECK KIND OF CUSTOMER SERVICE IS THIS?!?!?! What happened to customer service, and trying to help me and work with me to make ME happy and spend more money at their business?!?!?!
I WILL NEVER USE THIS COMPANY AGAIN - THERE IS NO CUSTOMER SERVICE. I cannot re-order my "Save the date"cards FOR MY WEDDING!!!!!!!!!!!!!!!!!
All due to their re-doing their website...
VERY UNPROFESSIONAL, and unwilling to work with or keep their customers.
They appear to never have heard of the 200 rule - if the service is bad, at a minimum at least 200 people will hear of it and not use their service.
Type of photography: Outdoor
Submitted by Melanie
Date Reviewed: June 15, 2012
Strengths: Clark Color labs have several lovely products available
Weaknesses: Clark Color labs does not care to take orders from overseas military.
They accept the orders and give you a confirmation and then immediately cancel the order without notifying you.
You will only find out that the order has been cancelled when your gift is not received.
Customer service is terrible and they will blame you for living overseas. They will not accept any blame for their issues and could care less if they lose another customer.
I was devastated to learn that my mother would not be receiving her birthday gift, nor would my father be receiving his father's day gift. I will not order from clarkcolor.com again and I suggest all overseas military to avoid this site if they are hoping to send photo gifts to their long distant family members. Customer service notified me that York and Snapfish are connected to Clarkcolor and hence, should probably be avoided, as well.
Submitted by arthur a Intermediate
Date Reviewed: April 2, 2011
would like full 4x6 prints of full image. like to have chat with reps. thanks Arthur
Duration Product Used: 2-5 years
Type of photography: People
Submitted by leitner_michelle a Intermediate
Date Reviewed: December 21, 2010
Strengths: THE PICTURES ARE GLOSSY
Weaknesses: CUTTING HEADS OFF PHOTOS, NO CONTACT NUMBER
I have ordered about 52 pictures for Christmas gifts, and half of them came with their heads chopped off. There is no telephone number to contact these people online is the only way.....and you have to wait 48 hours for someone to respond. So I guess while I'm waiting on them, I can fight the crowds to go and buy more presents for my family, since these OBVIOUSLY won't be here in time. I made sure the heads were on the pictures whenever I placed the order......therefore....no I am not pleased. For the one person who doesn't understand why people are complaining, continue to use them. No one really cares, as for the rest of us.....we will take our business elsewhere and hopefully many other people with read our comments and do the same.
Duration Product Used: 11-20 years
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