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Submitted by Hellen Poole
Date Reviewed: June 8, 2015
Strengths: always good work.
Weaknesses: Apparently has lost my last roll of 36 mm film sent over 1 week ago
Please check to see where the roll may be. I requested the photos be mailed to Dick or Richard Mitchell of Lenoir, NC, 28645. He notified me today he has not received the photos. Please help us.
1813 Lee Pearson Rd. Granite Falls, NC 28630
Submitted by Fred Richards a Intermediate
Date Reviewed: May 18, 2015
Strengths: Convenient to send by mailing prepaid envelope.
Weaknesses: Quality progressively worseover past couple of years. This is the last time I'll order.
Used to have good quality years ago, but keeps getting worse.
Couple of years agoprints started getting dark and bluish-greenish tint; looks likelight bulb used was getting older/weaker and developing solution not very fresh.
A couple of months ago they scratched a negative I had sent for reprints,and kept screwing up the reprints I had asked for.
Latest order,prints are printedwith digital process (not traditional process) and have horizontal lines through all the prints (like pictures on black and white TVs.) Never again.
Type of photography: Outdoor
Submitted by eddy a Professional
Date Reviewed: October 9, 2012
Strengths: NEW ORFFERS STILL BEST PRICES FAST SERVICES THEY HAVE LISTED BEFORE THE CHANGES ON THERE WEB SITE THE CHANGES AND WHAT WAS TAKEN OUT AND THE LOW COST OFFERS TO HELP-
IV BEEN USEING CLARK COLOR MAIL IN SERVICES FOR MANY MANY YEARS AND THERE FINE IN FIXING ANY PROBLEMS PLUS$$ AS THEY SAID ITS BEEN BUSNESS OVER 50 YEARS STILL DOES 3MM WORK. PLUS OTHER MAIL IN SERVICES AND PHOTOS PUT ON DISK NEW OFFERS AND NOW MAILES ITEMS BACK THREW STANDRED MAIL-- CLARK PHOTO GAVE ALL NOTICES OUT FROM OLD SITE AND WILL AJUST ANY PHOTO OR OTHER OFFERS IM A PHOTO G. WORKS FINE FOR ME. THERE ALSO THE FIRST MAIL IN SERVICES/
Weaknesses: LARGE AMOUNTS OF PHOTOS DEVELOPED AT ONCE PRINTING MAY LOOSE THE FULL COLOR OR GLOSS AND NEEDED BE CROPED. AND A REFUND IS IN ORDER--FOR MORE MONEY OR BETTER ERSULTS AT TIMES?? BUT COSTLY$$ VERY TRY SHUREFLY BUT THERE NO MAIL IN SERVICES OR MAIL IN A DIGITAL MEMORY STICK AND DOESNT DO 35MM DEVELOPEING BUT VERY VERY SLOW AND COSTLY $ STAY WITH CLARCK FULL SERVICE PHOTO COMPANY
CLARK GAVE PLENTY OF NOTICES ON THERE CHANGES REPRINTS OFFERS TO KEEP YOUR PHOTOS ONLINE AFTER THE CHANGES. AND PAST PRODUCTS SAVED WITH THEM.
Purchased At: ONLINE AND35MM FILM
Similar Products Used: VERY GOOD VERY--
Type of photography: People
Submitted by Sandi Pearce a Intermediate
Date Reviewed: July 22, 2012
Strengths: At first they were wonderful - created a calendar and my wedding "Save the Date" cards with them. They were created and sent so quickly! And were beautifully done! however, when they revamped their website it all went to crap.
Weaknesses: They revamped their website, and did not notify me that my projects would no longer be available for re-order.
I created "Save The Date" cards for MY WEDDING - and they have the GALL to tell me I can no longer order them?!?!? What the HECK?!?! I have emailed - NEVER received a response. I called and was told by a VERY RUDE employee "Too Bad - that is your problem"!?!?! WHAT THE HECK KIND OF CUSTOMER SERVICE IS THIS?!?!?! What happened to customer service, and trying to help me and work with me to make ME happy and spend more money at their business?!?!?!
I WILL NEVER USE THIS COMPANY AGAIN - THERE IS NO CUSTOMER SERVICE. I cannot re-order my "Save the date"cards FOR MY WEDDING!!!!!!!!!!!!!!!!!
All due to their re-doing their website...
VERY UNPROFESSIONAL, and unwilling to work with or keep their customers.
They appear to never have heard of the 200 rule - if the service is bad, at a minimum at least 200 people will hear of it and not use their service.
Type of photography: Outdoor
Submitted by Melanie
Date Reviewed: June 15, 2012
Strengths: Clark Color labs have several lovely products available
Weaknesses: Clark Color labs does not care to take orders from overseas military.
They accept the orders and give you a confirmation and then immediately cancel the order without notifying you.
You will only find out that the order has been cancelled when your gift is not received.
Customer service is terrible and they will blame you for living overseas. They will not accept any blame for their issues and could care less if they lose another customer.
I was devastated to learn that my mother would not be receiving her birthday gift, nor would my father be receiving his father's day gift. I will not order from clarkcolor.com again and I suggest all overseas military to avoid this site if they are hoping to send photo gifts to their long distant family members. Customer service notified me that York and Snapfish are connected to Clarkcolor and hence, should probably be avoided, as well.
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