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dotPhoto Sharing & Printing Photo Sharing & Printing

2.47/5 (32 Reviews)

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Product Description

dotPhoto provides a comprehensive photo printing and image/sound archiving services. They accept both image and sound files from digital cameras. And is the only site where you can add sound clips to your current and archived digital photos.


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Reviews 1 - 5 (32 Reviews Total) | Next 15

User Reviews

Overall Rating:1
Value Rating:1
Submitted by haley a

Date Reviewed: May 21, 2012

Strengths:    none

Weaknesses:    Dotphoto eliminated all of my photos without warning. I have lost over 500 photos and am unable to retrieve them. I highly recommend you not upload photos to this service.

Bottom Line:   
Beware of dotphoto!!!

Expand full review >>


Overall Rating:1
Value Rating:1
Submitted by PhotoCo a Professional

Date Reviewed: April 28, 2011

Strengths:    NOT ONE AT ALL!
They are great at ripping you off!

Weaknesses:    Corrupt business model stealing from average citizens.
There are actually charities being ripped off that used dotPhoto for fundraising purposes. That makes these people operating dotPhoto criminals in my opinion.
This is a repeating business plan that is being perpetrated on quite a few good citizens.
They should be thrown in jail for theft.

Google this: dotphoto+facebook+problems to see proof that charities are being ripped off.

Bottom Line:   
As of late April 2011, dotPhoto owes me $500 in commissions earned through sales on their site. They made their money but will not pay their members. Money is owed since December 2010.
This is a PONZI scheme evidently because in the reviews at this site, there are complaints about not paying commissions dating back to mid 2008.
I received about 4 commissions in the year that I used them to sell portraits from events that I shoot. Now I am the one not getting paid.
Google this: dotphoto+facebook+problems to discover that others are also not getting paid and cannot get any form of customer service that qualifies as "professional".

Expand full review >>

Duration Product Used:   21+ years

Price Paid:    $500.00

Similar Products Used:   Have switched to ZENFOLIO and am extremely pleased with their customer support as well as their web site building tools.

Type of photography:   People

Overall Rating:1
Value Rating:1
Submitted by richcam a Professional

Date Reviewed: April 12, 2011

Strengths:    There are NONE.

Weaknesses:    No customer service...no person to speak with, no response to complaint tickets, no response to Better Business Bureau inquiry. They owe me hundreds of dollars and are just ignoring all of my entreaties. I am outraged!

Bottom Line:   
Under no circumstances should you use this company if you are a photgrapher looking to sell pictures and earn commissions. Prior to the takeover by MyPhotoalbum service was respectable. Now it is fraudulent to say the least. I am now going into my fourth month without receviing the commissions they post on their website that are due to me (currently approaching 800 dollars).. No phone response, no answers to their complaint tickets. Nothing!
I filed a complaint with the BBB of NJ and Dotphoto did not respond within the 30 day window. Now complaint is with the Dept of Consumer Affairs in NJ and if that doesn't work I'm filing a suit against them in small claims court.
Be wary of this company that once stood for decent service and is now just operating without any scruples or decent sense of fair play.

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Duration Product Used:   6-10 years

Price Paid:    $800.00

Type of photography:   Sports

Overall Rating:2
Value Rating:2
Submitted by teamTMS a Expert

Date Reviewed: June 11, 2009

Strengths:    Pre-2008, they were reliable and batches of photos ordered returned back consistent results.

Since 2008, we've been disappointed with them. dotPhoto use to process everything in NJ and we would get them quickly. Sometime in 2008, it appears that they were merged with or acquired by MyPhotoAlbum. After that, the photo prints seems to be coming from some company in Texas. Processing now takes a lot longer. Our Christmas holiday cards took a month to get! And that is only after repeated e-mails asking about them. The canned responses were they are "being processed." For 4 weeks?!?!?!

Overall strengths now (post 2008) ... maybe their prices (even that is not as competitive as before, there are many who are just as good and cheap).

Weaknesses:    Absolutely no concern for customer's photos. They will delete albums without warning. They do not even have means to restore from a backup when albums are trashed by the system. Not even if they are reported within 24 hours.

DO NOT rely on dotPhoto is you wish to retain photo albums online.


dotPhoto's album password security is a joke.

Bottom Line:   
DO NOT use dotPhoto or MyPhotoAlbums if you care about your online digital content (your photos). Their system would randomly delete albums, even newly uploaded ones, without any warning.

Talking customer service? Yeah right, you get a "sorry the mailbox of the person you are trying to reach is full, please try again later" and it hangs up. So if you want to call 609-643-0090 x400 (the same as pressing 1 for customer service) and listen to that everytime, have fun.

E-mailing customer service at support@dotphoto.com is pretty much useless. They either reply back with canned messages treating you like an idiot or continue to think of some excuse that it is your fault.

In my case, all of my albums except the last 2nd (not even the last one) uploaded was deleted overnight (well actually in about 10 hours). All of my older albums and the most recent one was deleted. Asking dotPhoto to restore them goes on deaf ears. They just stopped replying to my messages.

So in the end ... if you care about your treasured family photos, do NOT rely on dotPhoto to keep them online for you.

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Duration Product Used:   21+ years

Similar Products Used:   Shutterfly, Snapfish, Ofoto (Kodak), Winkflash, Costco

Type of photography:   People

Overall Rating:1
Value Rating:1
Submitted by carolinesimages a Intermediate

Date Reviewed: April 17, 2009

Weaknesses:    Customer service and call backs. Customer relations.

Bottom Line:   
Watch out for, DOTPHOTO.COM. I am extremely frustrated with this company. I have been in the photography business for 8 years now and have used another site online with GREAT service. But being in a growing field with online developing, I thought I would take one of my photo session events and check out Dotphoto.com. Boy did I make a mistake! Did my event in Nov. 2008 and it is mid April 2009 and still have not received my comission. I have called on 4 different occasions receiving only a voicemail, during normal business hours, and have left detail messages and NEVER received any return calls. On top of phone messages I have e-mailed their customer support and NEVER received a respoonse from that either. Then to top it all off, I FINALLY got a ahold of a human being today and he was rude! Telling me they ALWAYS answer their calls. Calling me a liar in so many words. I said interesting and gave him the information of how and how many times I have contacted and still this isn't resolved. He had the nerve to tell me that they sell to 1000's of photographers and never have communication issues. Wow, Never?? Strong word. I told him I just want my money and could he fix this issue. He still had nerve and told me it was10 minutes before they closed and I would have to wait until after the weekend, on Monday and he will look into it Did not take any additional information to contact me. Just hung up!! Please be careful! I work for a internet company where our number one goal is our customer and communication! They can get a hold of someone 18 hours a day, 7 days a week. That is what customer service is all about!

Expand full review >>

Duration Product Used:   6-10 years

Purchased At:   Dotphoto.com

Type of photography:   People


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