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Submitted by mslow
Date Reviewed: July 2, 2014
Weaknesses: customer service, reliability
FOTKI.COM - worst photo storage/sharing site
For 5 years, I have been paying Fotki.com $25/year to store my photos. About a year ago, they changed the storage policy because they moved their servers to Europe and required a new $30 fee for a certain about of original photo storage. They claim to have notified all customers, but I never received notification. Regardless, I didn't find out about this new fee arrangement until a year later. I then paid the $30 fee and ordered some prints I had originally uploaded about 5 years ago. Upon receiving approximately $50 of blurry and unusable prints, I complained and was told that only photos uploaded after payment of the $30 fee would be stored in "original" format. I asked what happened to all the original photos I had been storing on their site for $25/year for the last 5 years, and never received a response. I'd been paying them for this storage service, but now the originals are lost. I was told I would have to re-upload all the originals I had already uploaded in the last 5 years in order to print quality images. I demanded a refund of the useless $30 fee and the $50 of unusable prints, so a total of $80. Fotki refused. They offered to re-print my approximately $50 order after I had re-uploaded the prints for "free" even though I already paid for the unusable batch. Because (1) they never answered why they lost the originals that I had uploaded over the past 5 years while paying them $25/year, (2) they refused to refund me $80 and (3) they refused to give me a phone number to call to discuss this issue, I'm filing a complaint with the BBB. This type of business practice is unacceptable.
Submitted by Denali Flyer a Intermediate
Date Reviewed: March 21, 2014
Strengths: Easy to navigate, lots of options for loading photos
Weaknesses: Poor customer service with responses designed to allow Fotki more time to sort out its various issues.
The biggest problem I have with Fotki is that many of my photographs are mysteriously "Temporarily Off Line" There are 18 pictures "Off-line" out of one album alone. Many of those photos have been off line for over a week. This has been an ongoing problem for years and affects many of my older albums.
I realize Fotki had some serious problems while relocating all of its servers to somewhere in the Baltic region, but we're now supposed to believe that all is well. It's not. Responses from Customer Service are a long time in coming and seem more designed to placate while allowing Fotki ever more time to correct its various issues.
Another problem I've experienced was security. Once I went to the fotki site to access my albums and was taken to another person's albums with full ability to make changes to those albums. This must have happened to my albums as well because one day I found a photo of some lady mixed in amongst my photos (actually replacing one) that I definitely didn't add. An alert to Fotki about this remains unanswered.
Keep in mind, most of my photos display just fine and the Fotki site is easy to navigate. However, the on-going "Temporarily Off-Line" problem affecting so many of my photos is unacceptable and Fotki doesn't seem to have an answer for it.
Type of photography: Other
Submitted by Sick_Of_It a Expert
Date Reviewed: March 1, 2014
Strengths: You get what you are paying for when with their so called Free Service
Weaknesses: False advertizing - features listed as available in a subscription type need extra fees to get them enabled.
Pictures were offline for countless mounts when they moved to their "upgraded" facilities.
Extra bells and whistles were added over the years but the value of what you get as a paying member keeps decreasing.
I'm extremely disappointed with Fotki and now shopping for something else.
Oh btw, good luck trying to leave a negative comment on their sites. They only publish positive ones.
Type of photography: Other
Submitted by GirlWonder a Intermediate
Date Reviewed: December 29, 2009
Strengths: Nice website and layout. Easy to upload pictures.
Weaknesses: HORRIBLE support. I dare you to try and call their customer support number! I have never been able to get through to anyone - their automated system will just tell you that "support is not available at this time" and then hang up on you.
If you are looking for photo prints, look elsewhere. These guys will take your money, and you'll never get your photos!
I have been a fotki user for 6 years and 5 months according to my account information. I have used them for photo hosting as well as prints in the past.
Their photo hosting service is decent, but not worth the price. There are much cheaper hosts out there who provide the same service.
Most recently, I ordered some prints, it was a small order - 20 prints. Three weeks later, I have no prints, and I haven't been able to get in touch with anyone at fotk about my order - which has been marked "in print" for THREE WEEKS!! They could have printed one photo a day at this rate ... Emails and tickets have gone un-answered, and their phone system doesn't work.
Duration Product Used: 6-10 years
Type of photography: People
Submitted by brosen67 a Beginner
Date Reviewed: January 11, 2004
Strengths: lots of features
Weaknesses: SLOW website.
Fotki has several features that I like, however, the Fotki website is way to SLOW. It can be very frustrating to use at times. I am considering canceling my membership if things do not improve.
Price Paid: $30.00
Purchased At: Fotki
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