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Submitted by
stephanie
a IntermediateDate Reviewed: December 22, 2011
Bottom Line: Purchased a fleece blanket from York Photo online. .. would NOT recommend this company. It was shipped out on the 8th (per the website) and did not receive until the 21st late. And the quality was awful. It was as thin as a sheet. Yes, I only paid half price, at 25.00, but would have been disguisted if I would have paid the full price. I do not recommend doing business with this company. I also ordered prints with them and they shipped the same day, and have yet to see them.
Duration Product Used: 11-20 years
Price Paid:
$25.00
Purchased At: york photo online
Similar Products Used: Snapfish and Shutterfly
Type of photography: Other
Overall Rating: Value Rating:
Submitted by
onnawufei
a IntermediateDate Reviewed: February 4, 2011
Bottom Line: I'd used York to develop my pictures when I was a kid living with my parents, so when I got back into film photography I decided to use them again. The first time I sent them film my order was processed quickly and I couldn't have been happier. The second time it took a little longer but I was okay with that. But the third time has made me detest them.
I sent in three rolls of film, and they reached York on January 17. Despite the website stating that your photos would be online in 1 - 2 days, it took a full week for my photos to be online, and they only developed two of them. After I received the email telling me my order had shipped I got another email saying my film (the third roll) had reached York. I was understandably upset and filled out one of their customer service forms but got back your standard "sorry for the inconvenience" letter and that was it. A few days later I got an email saying my order had been shipped. They had never put my photos from the third roll of film online, and when they arrived at my house I found out they hadn't given me the cd either. But that wasn't all that they'd done wrong. The third roll of film was taken with my Diana Mini, which does half frame photos so that two photos fit on one standard 4x6 piece of photo paper. What they had done was develop each half frame so that they were all separate pictures. Not only did enlarging them ruin the quality of some of the pictures, but I purposely used half frame because I like the look of having two photos on one.
I sent York another e-mail detailing how they'd messed up this time and asking for a refund. I just got a response saying that they don't put half frame photos online or on cds. Unless this is a new policy, one that to the best of my knowledge is nowhere on their website, this is bull. I have photos online with York right now that are half frame. One of the first two rolls I sent to them was half frame.
I will not be using York again, and I'm advising as many other people as I possibly can not to use them. You may be fine if everything goes alright, but if things go wrong their customer service is terrible.
Duration Product Used: 6-10 years
Type of photography: Other
Overall Rating: Value Rating:
Submitted by
lilsweetie808
a IntermediateDate Reviewed: December 23, 2010
Bottom Line: Ok, I am not usually one to complain but DO NOT develop your pictures through York Photos, it is a shady company that offers good deals yes, but let me tell you get less than what you pay for. My photos were orange looking, cut off, and some of the peoples lips were black colored, really weird looking. I emailed them several times and they only offer a refund if you send all your pics back in which...why woud they want them back, to recycle?? I can do that at home. Anyways, its not worth sending them back, Guess that is what I get for not paying the money at walgreens or somewhere else. It is too good to be true everyone trust me, God bless!!!
Sarah
Duration Product Used: 11-20 years
Price Paid:
$18.00
Purchased At: York Photos
Type of photography: People
Overall Rating: Value Rating:
Submitted by
Vickie
a IntermediateDate Reviewed: November 22, 2010
Bottom Line: I have ordered from York Photo for many years without a problem until this month.
I ordered some invitations from them and have not received them. I have made 5 attempts to contact them and received one response telling me I should wait at least 13 business days for my order. If they don't arrive at that point, I should contact them again and request a resend of my order. The shipping that I paid for was for 3-5 business days and if I ever receive the order, it will be too late to send them.
I'm very disappointed in their lack of service and response to my order. I will no longer be recommending York or using them.
Duration Product Used: 21+ years
Type of photography: Outdoor
Overall Rating: Value Rating:
Submitted by
lorie
a IntermediateDate Reviewed: December 28, 2008
Strengths: Cheaper than most (but I guess you get what you pay for)
Card was pretty good quality for the price. Colors slightly off.Weaknesses: Very poor quality control.
Slow response to fixing their errors and not corrected after 2 additonal tries.Bottom Line: Ordered photo Christmas note cards from York on 12/5. When they arrived a week later the inside printing was upside down. An email sent to tell them I needed them immediately for Christmas mailing. Took another week and they were still upside down. Phoned them and they offiered to take 1/2 off. Stated needed them right away and if I didn't get them I expected a full refund. Recd them on Dec 23 and they were still wrong! I am sending them back and will see if I get the full refund.
Stay away from York if you want your order in a timely manner.
If you want to call them for customer service the number is: (don't look for it on the website it's not there!)
Phone: (301) 937-5300
Duration Product Used: 11-20 years
Price Paid:
$36.00
Purchased At: York Photo
Similar Products Used: snapfish
Type of photography: People
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