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Submitted by Daci Lehnert
Date Reviewed: March 15, 2016
Strengths: Fast shipping.
Weaknesses: Everything is a weakness. Terrible products, useless website, and terrible customer service.
My sister in law sent me an email referring me as a friend, which was supposed to give me 60 free prints and her a free $10 credit. I clicked on the link through the email, which directed me to their homepage to create an account. I did that, uploaded 380+ photos, and went to check out. I got 20 free prints. I emailed their customer service since it was after business hours, but went ahead and ordered my prints because I wanted them quickly. Customer service emailed me back saying I didn't click on the link for a refer a friend. I sent them the email and said I did. They emailed back asking who referred me. I gave them her name and email address. They said they would look into it, and I never heard from them again. About 10 days later I got my prints in the mail, and they are AWFUL. The paper quality is very poor-- think and flimsy. The printing is terrible too. About half the prints are blurry, and these were my wedding pics done by professional photographers. Prior to uploading the resolution was so large most of the pictures were over 20 MB. So I know it's not the fault of the digital pics I have. The coloring was weird too, like it was too bright. I reviewed every print before submitting, and they looked okay on the website.
I really wish I'd have known about this website and the reviews on York photo before ordering. It was a waste of money; I'm going to have to have all of my pics reprinted.
Submitted by Jane a Intermediate
Date Reviewed: January 21, 2016
Weaknesses: Dust, incorrect coloring, chipped edges on photo coasters
Would only take back 4 of my 8 photo coasters, all had dust spots. 2 were chipped
Customer representative was curt. Definately NOT a place for anything you want
to use for resale. I wouldn't use them for anything at this point. Wish I had seen this
site before ordering.
Purchased At: online Canvas.com
Type of photography: Fine Art
Submitted by Madison
Date Reviewed: May 20, 2015
Strengths: Quick delivery, easy to use website
Weaknesses: Quality of photos
My mom told me about this company she heard of where they do great photo printing for a reasonable price. I signed up months ago but never ordered anything from their website before. Finally thinking that I should print my wedding pictures after 2 years, I uploaded the pictures to the website. The website was very easy to get through, and because I had signed up awhile ago, I got a discount for 1¢ per photo for 100 photos. The package arrived in a timely manner, but the photos did not come out well. The pictures were taken from a professional photographer and the photos came out dark and blurry. Maybe 5 out of 200+ photos came out okay. Not happy, but live and learn.
Price Paid: $25.00
Purchased At: Website
Submitted by S
Date Reviewed: December 31, 2014
Weaknesses: Online and telephone customer service
If you have questions about how the service works, don't ask York photos customer service because they are just plain RUDE and want to get off the phone!!! After asking very basic questions, then being told how MY email works and when emails are automatically deleted based on their settings with their personal emails, just make sure you don't ask another question, because they then start snapping and well, may as well yell at you with out shouting!! This is by far the worst customer experience I have ever experienced, if that means anything to you, you will not want to deal with York Photo. I would never recommend York to anyone based on this alone...all though there are many other reasons, you could loose all of your photos if you do not purchase enough, yep that's right loose them forever!!! Do not use York, its for you're own good.
Submitted by C. Coburn
Date Reviewed: November 28, 2014
Weaknesses: Customer Service - Their ability to admit anything is their fault.
Poor website and even poorer customer service. I should have anticipated the poor outcome of this story when initially using this hard to navigate and difficult to use site. If you’re thinking about using YORK Photo think twice even if you have a coupon – or, should I say - especially if you have a coupon. They will take NO responsibility for the shoddiness of their layouts and how the web image does NOT sync to the printed image. We purchased 3 photobooks that arrived looking very different from the image displayed on the website. The letters of the title ended up being rolled under the binding of the bottom edge of the book. However, when viewed on the website it looked perfect. After a lengthy 70+ minute conversation with Customer service – talking to three people then finally getting Donna, the supervisor, who will eventually hang up on you if you push the issue without so much as offering to make good on something that was clearly THEIR error. Here is the story – Spent an inordinate amount of time designing the photo book using their website (that is extremely difficult to navigate and use), then waited for a delivery that never arrived. After a call to the first level of Customer service they promised to resend the books by a certain time since these were gifts. The books did NOT arrive on the promised date – so now two events are missed, thanks YORK! Then the 70 minute call to customer service rep Melanie then Marie then Donna yielded NOTHING except an offer of 50% off one book with no extra pages as we had purchased (but there was already an offer on their site for 60% off!!) …so now we are stuck with three books that cannot be used. It takes a lot to irk me let alone write something on Facebook or wherever but this one hit. Needless to say I will NEVER be using this company again. I am sure there will be the defenders who never had a problem and that’s great…just wait until YOU do!
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