- Browse Reviews:
Submitted by Jennifer Irizarry
Date Reviewed: November 23, 2016
Strengths: It is cheap.
Weaknesses: Design tools, shipping costs, customer service, overall quality.
This is the third order I placed with York Photo. The first two I had a good experience and was able to receive help from customer service without a headache.
So, I trusted them to print my Christmas cards this year. I ordered my prints mid November to ensure that I would have my items in a timely fashion. 10 days later my photos arrived and both were cropped more than shown during the creation. The photo was within the aspect provided by the editor upon ordering. I called customer service for help and asked what they can do to help resolve this issue as it is time sensitive. I was greeted RUDELY by the first lady that answered. Before I even explained my problem she was SO rude and immediately told me to hold on. 2 minutes later she comes back to the phone and I explained what happened. She tells me well it is your problem because you didn't leave an extra 1/8 of an inch. I explained that no where on the website does it instruct me to do so. She told me to make a portrait and pay for expedited shipping. I asked to speak with someone else since she was clearly not interested in helping me. Donna called me back about 10 minutes later and I explained to her the situation. She gave me some industry jargon saying "I don't know if you know anything about digital photography or not"... and went on to make me sound like I was a first grader that colored outside of the lines. She told me my order would not qualify for complimentary shipping because the company would lose money on the order.
So the summary of this mess is that you get what you pay for. Cheap prints = cheap looking prints + cheap customer service that only cares about money and not customer satisfaction.
What they don't realize is that if they would have taken care of my problem (not given me free prints but at least upgraded my shipping) - I would have continued to order items from them and they would have continued to make money from me. So either way WILL lose money because I'll never purchase anything again and I will tell every single person I know how much York Photo sucks. Don't trust any pictures you consider important with these people.
Submitted by Daci Lehnert
Date Reviewed: March 15, 2016
Strengths: Fast shipping.
Weaknesses: Everything is a weakness. Terrible products, useless website, and terrible customer service.
My sister in law sent me an email referring me as a friend, which was supposed to give me 60 free prints and her a free $10 credit. I clicked on the link through the email, which directed me to their homepage to create an account. I did that, uploaded 380+ photos, and went to check out. I got 20 free prints. I emailed their customer service since it was after business hours, but went ahead and ordered my prints because I wanted them quickly. Customer service emailed me back saying I didn't click on the link for a refer a friend. I sent them the email and said I did. They emailed back asking who referred me. I gave them her name and email address. They said they would look into it, and I never heard from them again. About 10 days later I got my prints in the mail, and they are AWFUL. The paper quality is very poor-- think and flimsy. The printing is terrible too. About half the prints are blurry, and these were my wedding pics done by professional photographers. Prior to uploading the resolution was so large most of the pictures were over 20 MB. So I know it's not the fault of the digital pics I have. The coloring was weird too, like it was too bright. I reviewed every print before submitting, and they looked okay on the website.
I really wish I'd have known about this website and the reviews on York photo before ordering. It was a waste of money; I'm going to have to have all of my pics reprinted.
Submitted by Jane a Intermediate
Date Reviewed: January 21, 2016
Weaknesses: Dust, incorrect coloring, chipped edges on photo coasters
Would only take back 4 of my 8 photo coasters, all had dust spots. 2 were chipped
Customer representative was curt. Definately NOT a place for anything you want
to use for resale. I wouldn't use them for anything at this point. Wish I had seen this
site before ordering.
Purchased At: online Canvas.com
Type of photography: Fine Art
Submitted by Madison
Date Reviewed: May 20, 2015
Strengths: Quick delivery, easy to use website
Weaknesses: Quality of photos
My mom told me about this company she heard of where they do great photo printing for a reasonable price. I signed up months ago but never ordered anything from their website before. Finally thinking that I should print my wedding pictures after 2 years, I uploaded the pictures to the website. The website was very easy to get through, and because I had signed up awhile ago, I got a discount for 1¢ per photo for 100 photos. The package arrived in a timely manner, but the photos did not come out well. The pictures were taken from a professional photographer and the photos came out dark and blurry. Maybe 5 out of 200+ photos came out okay. Not happy, but live and learn.
Price Paid: $25.00
Purchased At: Website
Submitted by S
Date Reviewed: December 31, 2014
Weaknesses: Online and telephone customer service
If you have questions about how the service works, don't ask York photos customer service because they are just plain RUDE and want to get off the phone!!! After asking very basic questions, then being told how MY email works and when emails are automatically deleted based on their settings with their personal emails, just make sure you don't ask another question, because they then start snapping and well, may as well yell at you with out shouting!! This is by far the worst customer experience I have ever experienced, if that means anything to you, you will not want to deal with York Photo. I would never recommend York to anyone based on this alone...all though there are many other reasons, you could loose all of your photos if you do not purchase enough, yep that's right loose them forever!!! Do not use York, its for you're own good.
Related Printing & Sharing Forum Posts
I have a question im sure you can answer for me. MB1 kinda raised this question for me as he said about one of my pictures: Print it large and put it on the wall. My question is: What is in your opinion the best method to do this since there are 3000 ways advertised on the internet. The go ... Read More »
I have a question, I don't know where to turn. There is a photo booth company that can print in what they call "Split tones" in that on their double photo strip on strip can be color and the other strip (same 5x7 sheet) is black & white or sepia. How do they do this? Is there software or somethin ... Read More »
Check out our holiday gift suggestions for these categories!
See All Holiday Gift Guide coverage - Click Here »