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Submitted by C. Coburn
Date Reviewed: November 28, 2014
Weaknesses: Customer Service - Their ability to admit anything is their fault.
Poor website and even poorer customer service. I should have anticipated the poor outcome of this story when initially using this hard to navigate and difficult to use site. If you’re thinking about using YORK Photo think twice even if you have a coupon – or, should I say - especially if you have a coupon. They will take NO responsibility for the shoddiness of their layouts and how the web image does NOT sync to the printed image. We purchased 3 photobooks that arrived looking very different from the image displayed on the website. The letters of the title ended up being rolled under the binding of the bottom edge of the book. However, when viewed on the website it looked perfect. After a lengthy 70+ minute conversation with Customer service – talking to three people then finally getting Donna, the supervisor, who will eventually hang up on you if you push the issue without so much as offering to make good on something that was clearly THEIR error. Here is the story – Spent an inordinate amount of time designing the photo book using their website (that is extremely difficult to navigate and use), then waited for a delivery that never arrived. After a call to the first level of Customer service they promised to resend the books by a certain time since these were gifts. The books did NOT arrive on the promised date – so now two events are missed, thanks YORK! Then the 70 minute call to customer service rep Melanie then Marie then Donna yielded NOTHING except an offer of 50% off one book with no extra pages as we had purchased (but there was already an offer on their site for 60% off!!) …so now we are stuck with three books that cannot be used. It takes a lot to irk me let alone write something on Facebook or wherever but this one hit. Needless to say I will NEVER be using this company again. I am sure there will be the defenders who never had a problem and that’s great…just wait until YOU do!
Submitted by aubree
Date Reviewed: July 15, 2014
Strengths: The products are great if they actually make it to their final destination. I have ordered items for family members as gifts and they were always received promptly.
Weaknesses: They do not use USPS to ship to military addresses leaving the recipient to wait weeks, even months for their order.
York Photo is crap for military families. I placed a fathers day order in May that never got to us. I paid for it again to go directly to my husbands ship (since he is deployed) and after asking for an update yet again they said there was a problem with the order and they would credit my account. This is all being handled a MONTH after the order had originally been placed. So I was patient and gave them another chance and ordered 6 items for my husband for our anniversary, again to be sent to him on his deployment. Out of those, 5 of those items were split up between 3 separate UPS packages and the last one was sent via USPS and they cannot update me a tracking info for the last item. I am seriously disappointed and upset and will not be using them again. We have to have everything mailed to us since we live in Japan and I have never ever had an issue with any other company where as York Photo has failed us multiple times and ruined fathers day and our anniversary!
Similar Products Used: Shutterfly
Submitted by Joan Jimenez
Date Reviewed: May 9, 2014
Weaknesses: poor customer service
This company needs new customer service reps ASAP. I called customer service to ask about the 100 free prints promo which I KNOW I clicked on and didn't receive. I was told that I must've done something ignorant. Are you f'n kidding me? If you hate your job so much please do us all a favor and quit. Ruined my damn day.
Submitted by Lauren a Intermediate
Date Reviewed: February 7, 2014
Weaknesses: Customer service is the worst, photo quality is dark and grainy.
Terrible customer service, girl on the phone is the rudest person I have ever encountered on the phone. She did not let me finish a sentence and constantly patronized me and sarcastically said sorry you feel that way without listening to one word of what I said. Obvious she could care less and wanted to prevent me from speaking so she could get off the phone as quick as possible. I took my photos with a sony professional camera and all were grainy and dark out of order and facing different directions. No care in printing or packing them. My camera takes beautiful photos so I know it is not the camera. Stay away from york and their terrible printing and customer service.
Purchased At: Yorkphoto.com
Type of photography: Outdoor
Submitted by Jenniffer D
Date Reviewed: December 20, 2013
Weaknesses: Customer service, website
I received 5 mugs that were personalized with my daughter's photo to give as Christmas gifts to members of my family. I uploaded my photos from a high resolution CD, because they were PROFESSIONAL pictures. I wanted to use those pictures because they are of the absolute best quality. I took a lot of time to create each and every mug and to make them perfect. I ordered the mugs, received the mugs and was very disappointed. The pictures on the mugs were extremely grainy and poor quality. I contacted the customer service department and they told me that I had to return the items to them, and only when they receive them, will they issue me a refund. I am not only out the money that I laid out for these poor quality gifts, but I also have to package these mugs up and go to the post office at this time of year, and shop for 5 family members at the very last minute. I was told by customer service that it was my fault that the pictures are grainy because of the way they were uploaded. I was not supposed to upload the pictures on the project page where the mugs were created, I was supposed to upload the pictures in the regular upload screen and choose high resolution upload. HOW WOULD ANYONE KNOW TO DO THAT????? You want to create a mug, you click on mugs and start creating! They are refusing to do anything for me other than what I stated above. This company is not worth your TIME! They have taken far too much of mine already! Do not use them!
Type of photography: People
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