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Submitted by aubree
Date Reviewed: July 15, 2014
Strengths: The products are great if they actually make it to their final destination. I have ordered items for family members as gifts and they were always received promptly.
Weaknesses: They do not use USPS to ship to military addresses leaving the recipient to wait weeks, even months for their order.
York Photo is crap for military families. I placed a fathers day order in May that never got to us. I paid for it again to go directly to my husbands ship (since he is deployed) and after asking for an update yet again they said there was a problem with the order and they would credit my account. This is all being handled a MONTH after the order had originally been placed. So I was patient and gave them another chance and ordered 6 items for my husband for our anniversary, again to be sent to him on his deployment. Out of those, 5 of those items were split up between 3 separate UPS packages and the last one was sent via USPS and they cannot update me a tracking info for the last item. I am seriously disappointed and upset and will not be using them again. We have to have everything mailed to us since we live in Japan and I have never ever had an issue with any other company where as York Photo has failed us multiple times and ruined fathers day and our anniversary!
Similar Products Used: Shutterfly
Submitted by Joan Jimenez
Date Reviewed: May 9, 2014
Weaknesses: poor customer service
This company needs new customer service reps ASAP. I called customer service to ask about the 100 free prints promo which I KNOW I clicked on and didn't receive. I was told that I must've done something ignorant. Are you f'n kidding me? If you hate your job so much please do us all a favor and quit. Ruined my damn day.
Submitted by Lauren a Intermediate
Date Reviewed: February 7, 2014
Weaknesses: Customer service is the worst, photo quality is dark and grainy.
Terrible customer service, girl on the phone is the rudest person I have ever encountered on the phone. She did not let me finish a sentence and constantly patronized me and sarcastically said sorry you feel that way without listening to one word of what I said. Obvious she could care less and wanted to prevent me from speaking so she could get off the phone as quick as possible. I took my photos with a sony professional camera and all were grainy and dark out of order and facing different directions. No care in printing or packing them. My camera takes beautiful photos so I know it is not the camera. Stay away from york and their terrible printing and customer service.
Purchased At: Yorkphoto.com
Type of photography: Outdoor
Submitted by Jenniffer D
Date Reviewed: December 20, 2013
Weaknesses: Customer service, website
I received 5 mugs that were personalized with my daughter's photo to give as Christmas gifts to members of my family. I uploaded my photos from a high resolution CD, because they were PROFESSIONAL pictures. I wanted to use those pictures because they are of the absolute best quality. I took a lot of time to create each and every mug and to make them perfect. I ordered the mugs, received the mugs and was very disappointed. The pictures on the mugs were extremely grainy and poor quality. I contacted the customer service department and they told me that I had to return the items to them, and only when they receive them, will they issue me a refund. I am not only out the money that I laid out for these poor quality gifts, but I also have to package these mugs up and go to the post office at this time of year, and shop for 5 family members at the very last minute. I was told by customer service that it was my fault that the pictures are grainy because of the way they were uploaded. I was not supposed to upload the pictures on the project page where the mugs were created, I was supposed to upload the pictures in the regular upload screen and choose high resolution upload. HOW WOULD ANYONE KNOW TO DO THAT????? You want to create a mug, you click on mugs and start creating! They are refusing to do anything for me other than what I stated above. This company is not worth your TIME! They have taken far too much of mine already! Do not use them!
Type of photography: People
Submitted by greg sullivan a Intermediate
Date Reviewed: December 5, 2013
Weaknesses: Bad product, bad customer service, blame customers for issues in their production
ordered a mouse pad for Christmas present. When I received it , it was off centered horribly. one email and 4 phone calls later I was told by Donna- that it was my fault because I was off on the red and blue line alignment. So therefore it is the customers fault. She offered a gift card to retry it but if it failed again it would still be my fault. She refused to answer questions about how is their production issues a customers fault. Then she said they were getting thousands of phone calls into customer service- hmm wonder why?
Type of photography: People
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