Hewlett-Packard ScanJet 4570c

Thirteen months ago I purchased a 5470c scanner with ADF for the company I work for. Almost one month later error messages started popping up involving pietro. After speaking with customer service several times, it was decided the scanner needed to be replaced. About 2 weeks after the new scanner was hooked up the issues resumed. I called HP and was told to pay $25/week to speak with someone to get it fixed. I explained that although the warranty had expired, I never had the issue resolved the first time. After several e-mails with technical support and customer service I was able to start calling again. In the past month alone I’ve spent several hours on the phone with technical support every few days. In the past month I’ve at least been told twice that there is no record of anyone from my company contacting HP, even with a case number. The problems have been occurring more and more frequently in the past 3 weeks. I was told on August 1st to back up the registry every time it happens, but I don’t have time, nor do I want to do so every few hours. Two hours after I called on that day, I had to call back because it had already stopped working. I was told to download the driver off the internet and that he couldn’t wait for that to happen, to call back if there were more issues. I had to call back the following work day because it is not working again. I have asked over and over for something to be done. I’m tired of being stressed out over something I can’t control. I’m tired of getting behind in my own work, staying after, because I’ve been on the phone with HP for several hours that day. I’m tired of sending people home because they don’t have any work to do because I’m behind, or no scanning can be done. I’m tired of going through registry keys, deleting programs, re-adding programs, and being told I’ve never contacted HP. But my least favorite is the only solution HP has is I buy a brand new scanner after only having the one I originally bought for 2 months. My boss has already spent hundreds of dollars, (after purchasing the scanner,) for myself or our technicians to work on it. After calling technical support on Thursday August 14th, I was told someone should have contacted me from the Customer Care Center. After waiting until Tuesday of the following week I called the number given to me. I learned that my case had been closed because he sent me a Redit CD-rom. This did not even solve my problem. Now I’m being told that because my scanner is no longer under warranty they will not do anything for me. Does no one there understand that my scanner has never worked? That they didn’t take care of the problem when it was under warranty? How is this my problem? Have you ever gone done a search on the internet for “HP sucks”? Google.com comes back with 93,500 hits. Have you ever looked through their forum page? People are coming right out and saying HP sucks, on their own web site. HP customers are going onto their website and saying they will never purchase another HP product again. I'm already among them.

When the scanner works, quality is decent. Most programs that come with it work well.

Product only works for two weeks at a time, tops. Then you must call customer service to get it running again. Sometimes it will only run well for 15 minutes before you can call back.

Microtek is a much better scanner. No interuptions!!