Many small pockets are very useful.
Well constructed.
Versatile, by unzipping the sides to double in size.
Easy access to side pockets is an excellent feature to take out a compact camera and a cellular phone without opening the bag.
Not speak out "This is a camera bag!" Quiet design doesn't attract attentions of thieves.

It may be too deep for a camera bag.
A little too heavy for a briefcase.

Excellent both as a camera bag and a briefcase.
Can be used as a good travel bag if you don't carry a lot of photo equipment.
You can put the shoulder strap into the bottom when the bag is "slim."
If you go out for only shooting, TENBA P554 is a better choice.

Customer Service

not needed yet.

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TENBA P554