Good features, decent webcam, digital camera function works ok for price paid

Build quality poor: Two returns on defective cameras

Before I purchased this camera, I felt it had excellent features at a great price. Thus, great value. However, once this beast arrived at my residence, all hell broke loose. I have Windows XP and the drivers included did not make for an easy install. The standard installation did not work. However, I got it working after doing some investigation on the newsgroups. Shortly after I received the camera, it quit working. Got an error on the LCD screen titled "ERR." The camera wouldn''t take a single picture and the webcam no longer worked. So I sent it back. A few weeks later I received camera #2. It worked for a month or so. Then during my college graduation, it pooped out again. So much for graduation pictures. I want a refund but Creative won''t give me one. They only promise a return. Well I''m sick of returns. Their quality control sucks! I want my money back. I''m not looking forward to returning the 3rd camera. In fact, the 3rd camera will not be returned intact. I''m going to smash it with a sledgehammer and return it to their CEO, or VP of Quality Control... I''m warning you. If 2/2 cameras break for me, what does this say for the rest of the PC-Cam 600''s out there? Not only that, their customer service is worse than horrible. They have no toll-free customer support and I eventually hung up after waiting on hold for over 40 minutes. Yes, even their muzak is annoying! Needless to say, I''m never buying another Creative Labs product again. Caveat emptor!

Customer Service

Their customer service is worse than horrible. They have no toll-free customer support and I eventually hung up after waiting on hold for over 40 minutes.

Similar Products Used:

None