Ease of use software. Crisp colours. Small footprint. This is my 11th year with it, but only really started using it heavily after 2007.

Dynamic range. Delicate, don't bang it or it'll cost you to get it repaired.

On my G4. The old software was terrible. Polaroid emailed me to let me know there was a software upgrade so downloaded it. It worked fine. Save for dynamic range. Low and high zone details lost.
It got banged once and had to go in for service, worked very well afterwards.
I bought it because the graphics department at the Montreal General Hospital used it and were very happy with theirs. That was over 10 years ago.

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none

Sharp scans, exellent color correction features with new PolaColor Insight 4 driver (esp. for negatives). Mutch better that earlier versions of Polaroid scanner software I try to use. SS 35/LE uses the same engine with Microtek Scan Maker 35t+ (as well as other Polaroid scanners have lower-costs Microtek "brothers")

Poor dinamic range, noise and linear artefacts in dark areas of negatives (or bright areas of pictures) in Blue channel. (Maybe CCD sensor corrupted and needs to be changed).

I bought used scaner and I found it povides reasonable quality for reasonable price. Software works nice on my Mac 7600, but typically crashes low-cost Windows 98 P233 computer with system reboot. Pentium III system works fine with the same memory capacity and same Adaptec 2940 SCSI adapter.

Customer Service

N/a in Russia outside Moscow

Similar Products Used:

Agfa and Umax top flatbeds w/transp. adapters

Ease of use.

Absolutely none

This film/slide scanner has produced consistent results for the weekly newspaper I work for over the past 3 years. I use it, along with others, to scan Black & White negatives ranging from ASA 100 to ASA 3200 T-Max rated at ASA 6400, color negative material of all manufacturer and ASA ratings and transparency film. What is nice is the ability to select from the unit's software, the exact film you are scanning. For instance, this scanner differentiates between Kodachrome and E-6 based transparency films. I have gotten very consistent results even with improperly exposed material. In other words, this scanner has saved my rump more than once. I can highly recommend it.

Customer Service

Haven't needed it

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None

Very good quality scans. The new v. 4.51 software is a massive improvement.

Broke after less than 20 hours use.

I have had the scanner for 2 years, but have only used it occasionally. It stopping working mid-scan recently, and I couldn't get it to work again. (I checked everything, I can't list it all here) Anyway, customer support charged me $42.00 for the the call (It's out of warranty), and they determined that something was indeed wrong with the scanner. They said that they would charge $125.00 just to look at it, and any repair would be in the range of $400.00 to $600.00. The scanner was used less than 20 hours total, and very well cared for (under a dustcover in an air-conditioned closet). I don't think I'm going to send it in for repair, I'm going to buy another brand.

Customer Service

Expensive.

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None

None

Had this unit now for several years, scanning slides into Photoshop for 8x10 printing. Initially the software worked reasonably well with several phone calls to Polaroid. Twain was very fussy. Moved the unit to another computer Win98SE and got into a world of Twain problems. The old SprintScan software used to allow 800% enlargement to print (about 45 mb for 8x10) but the Twain would not work happily with Win98SE. Polaroid was promoting Polascan, but this would only allow resolutions for low-end inkjet printing and not the 800% enlargement I was used to.
Finally I went to Vuescan, which seems to be such a simple program to install (without Twain). Vuescan is plain-jane and I used it only to do raw scans to be dealt with in Photoshop. The old SprintScan software would have been preferable to me, but I just could not get it to work. That's the end of the software story.
I just had a harware problem, though, I was contendly scanning away when the Fluorescent tube quit. I tried the spare tube, no. I went to the manual: disconnected the computer, switched SCSI id to 7. Turned power on: the unit cycled as expected, ie there was power in the unit. I took the unit apart. Fuse is OK, no power to the tube terminals. No power to the little fluorescent-tube board, no power from the main power supply board. What to do? Phone Polaroid???

Unit was reasonable in price at the time (several years ago) and did many scans over the years.

Customer Service

Initially Polaroid had very good phone service where the TECKIES spent long phone calls walking me through ASPI and all. But now I guess the unit is so old that Polaroid wants you to pay for phone calls, or even better buy the new units.

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None

Easy to set up
Software user friendly
Good scans when working!

The motherloving thing produces great big streaks all over my nice colour pics!!!

It worked fine until the streaks appeared - not hair on the bulb, not crap on the bulb, something in the scanning mechanism - they knew what it was. My advice is this: don;t buy a Polaroid! You get what you pay for, so if you want a reasonably good scanner that will last less than three years (probably) go for it. If not, look elsewhere. Me? I'm not really bitter, just trying to save you the hassle...

Customer Service

Free (UK) but they identified problem, but fix was to buy a new unit at moderate discount. Minw was out of warranty ny six months. Unacceptable.

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Selling it for scrap, buying a Nikon Coolscan like I shoulda done in the first place...

none that I could figure out

scanning negs and slides

Didn't work out of the box and had to send it to Polaroid to get a firmware update. When I got it back the Polacolor software could only produce horribly grainy and garishly colored scans on slides -- it could not even translate negs. Switched to Vuescan but and got grainy but still unacceptable scans. Would not give me good neg scans. Called Polaroid and they insisted Polacolor should work. After two months of frustration and not even one good scan, I threw it away and bought an Acer Scanwit 2720s, which ended up being everything I though the Polaroid was going to be, except at half the cost. Would never buy another Polaroid scanner of any type after this experience.

Customer Service

responsive but unable to help

Similar Products Used:

Acer Scanwit 2720s
various flatbeds